Greenpeace’s substandard telemarketing

Gettinng donations will be more important than ever for Greenpeace New Zealand after the Charities Registration Board revoked their charity (tax free) status.

They are not going about it well, going by Voicemail exposes tactics used by some staff at Greenpeace NZ to solicit donations

Pushy and unprofessional telemarketers are turning away some aspiring philanthropists from donating with Greenpeace NZ.

Pressuring, guilt tripping and in some cases withdrawing more money than originally agreed upon, are some of the criticisms levied against some staff at the New Zealand branch of the well-known environmental conservation organisation.

On Thursday, one would-be donor was left a voicemail message which said “come on, give us your money or f… off”.

Another voice in the background, seemingly on another call, yelled “what’s the amount you can donate … come on mate, don’t be a dick about it”.

Greenpeace NZ confirmed the incident happened and said the staff member who left the message had been given a warning.

“A mistake was made yesterday [and] we will endeavour to communicate our apology. We are very disappointed with this incident,” the spokesman said.

It looks like more than a warning would be appropriate in this case.

Telemarketing for donations can be a difficult job, but unless it is done professionally and respectfully it can backfire.

But unfortunately this may not be an isolated incident.

A trawl of the Greenpeace NZ Facebook page shows several complaints already in 2018, mostly concerning the behaviour of its telemarketers.

  • “I got a call from green peace explaining the awesome new ideas they have coming, I agreed and was happy to contribute $1 a day to help support their organization. And I was very displeased to find that they charged me $26 from my account. I was not informed of this deduction and am very disappointed as I have bills to pay and could only afford the $1 a day. Not a happy chappy.”
  • “I spent a year donating $20 a month. Eventually I had to stop as I could no longer afford it. When I rung to cancel , i was told that’s a shame & then further questioned why or if I buy pies because that’s how much I could donate instead of getting the pie. I don’t appreciate the pressure or the questioning! Sort your shitty approaches out! And every week, sometimes every day I am getting phone calls from GP. If I don’t answer the land line, straight to my cell phone. Piss off. I won’t be donating again that’s for sure!”
  • “My 7yr old son saw your turtle ad on tv. He used my phone to text the number to “show his support” for the ban on plastic bags. Suddenly I was getting daily calls on my mobile with lengthy spiels from kids about turtles and plastic at really inconvenient times. Despite saying i wasn’t interested in giving money I still got calls. I have ended up blocking the number on my phone.”
  • “While I appreciate all of the work Greenpeace does. It was appalling the way I was spoken to when refusing to donate. Being told I would be able to afford to donate if I spent less time at the pub is completely unacceptable. As a student who has dedicated the past 3 years of my life to spreading awareness on climate change, changing the food I eat and the products I buy, to be then told by some clown on the phone I’d be better off donating $7 is a total joke. Perhaps your telemarketing staff should try an approach which isn’t insulting towards your supporters.”

Stuff:

All Greenpeace staff are hired through a thorough recruitment process, including a police check, and are paid at least the living wage, he said.

“When someone joins our team they receive three full days of comprehensive training, which includes expected conduct on the phone, before making any calls.

“We then have ongoing coaching and monitoring processes in place [and] we also have a dedicated staff member who is responsible for call monitoring to ensure all calls meet our standards.”

It looks like their training, coaching, and monitoring may be substandard along with their telemarketing.

 

18 Comments

  1. Alan Wilkinson

     /  May 12, 2018

    Their morals are substandard. They are fear-mongering extortionists.

  2. Gezza

     /  May 12, 2018

    Man that is crap stuff. I’ve been pressured to donate by them and it put me off too.

    • Kitty Catkin

       /  May 12, 2018

      i have registered my number with ‘Do not call.’ It doesn’t stop every single call, but the number is a tiny fraction of what it was.

      If they ask me in the street, I say that I joined Greenpeace many years ago, which is true. I see no need to mention that I am no longer a member, as I don’t like the direction they have taken.

      • Alan Wilkinson

         /  May 12, 2018

        #Metoo on that, Kitty.

        • Kitty Catkin

           /  May 12, 2018

          Every so often I redo it, just in case.

          • Kitty Catkin

             /  May 13, 2018

            It’s possible that the rude voicemail was an accident. Who hasn’t made an idiot of themselves, not realising that the phone has been picked up or the message ping gone ?

  3. Blazer

     /  May 12, 2018

    Which telemarketing can anyone sing the praises of……go…

    • Alan Wilkinson

       /  May 12, 2018

      I would say Vodafone’s have been good. Well informed and professional without being pushy.

      • Blazer

         /  May 12, 2018

        the opposite of what I’ve heard about…Vodafone,some nightmare service.

        • Alan Wilkinson

           /  May 12, 2018

          Well we won’t know because the Commerce Commission under Labour has shut down Truenet broadband monitoring and failed to replace it. Prior to shut down it showed Vodafone doing well despite the big surge in streaming traffic.

      • PDB

         /  May 12, 2018

        Vodafone is fine, Sky TV can be annoying.

        • Kitty Catkin

           /  May 13, 2018

          My Vodafone phone is awful, I hate to imagine any poor person who’d never had one before trying to use it with its damned fiddly text system.It’s been a real turnoff for Vodafone as far as I’m concerned – memo to self, don’t buy a phone without looking for reviews.

          • Kitty Catkin

             /  May 13, 2018

            Who would guess that P/n on the box isn’t the phone number ? What else would it be ?

  4. artcroft

     /  May 12, 2018

    With Labour wasting millions everyday on bribing pacific chiefs, ponga frond farming and Shane’s wider whanau this govt needs to be collecting some tax. Good to see GP is now paying tax and i encourage all those Greenie idiots to reach deep into their pockets and help the Govt out. Its all their fault anyway.

    • Blazer

       /  May 12, 2018

      environmental vandals vs environmental warriors….who you gunna…pick?

    • Alan Wilkinson

       /  May 12, 2018

      Good to see that arsehole lose his arse, Maureen.

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