Hopeless start to Spark RWC streaming

Spark winning the rights to broadcasting the Rugby World Cup in New Zealand meant I have had to pay a premium to watch any games I want to watch, as otherwise it would have been included in my Sky Sport subscription.

But I paid the $80, at least thinking that streaming meant that I could watch games at my convenience as opposed to at scheduled broadcast times.

I subscribed two weeks ago and had a quick test and it seemed to run ok.

I have unlimited fibre plan through Spark.

I am running it through my PC (connected via WIFI too my Spark supplied device) via an HDMI cable to my TV, which is a smart Samsung TV but more than a couple of years old so not supported by Spark.

I also did a quick test of the opening ceremony on Friday night and that seemed to run ok.

But as the first game (Japan v Russia) started late-ish I decided to stream it early this morning as that suited me better.

I got up just after 5 am and tried it. It didn’t start well. I could only get a badly broken picture. I switched from Chrome to Firefox, and it was a little better but still bad. So I switched back to Chrome and I got sound and picture, so settled in to watch.

The video quality at best was ok. he problem was that right through the first halve the streaming kept stopping every few seconds, sometimes momentarily, which was annoying, but sometimes for seconds, missing usually the most active play. That was bloody annoying.

I persevered until half time but was getting increasingly frustrated.

At half time I rebooted my PC and started it with just one program, Chrome. I did a Spark broadband speed test

According to Spark Sport: What broadband speed do I need?

We recommend that you have at least 15Mb/s download speeds to take advantage of our highest quality content, but if your speed is lower than this, the quality will adjust accordingly. A minimum of 6Mb/s download is required to support a Spark Sport stream.

To have a look at what your speed is, head over to speedtest.net and run the test on the device you plan to stream on, at a time and place where you would normally watch Spark Sport.

So I tried that speed test.

Spark also tries to answer Why is my stream buffering?

As Spark Sport is an online streaming service, there are several factors that could lead to you experiencing buffering issues. The quality of your streaming experience is determined by your broadband connection, your modem and where in the house it is located, the device you use and how many other devices in your home and neighbourhood are using the network at the same time.

Your network and connection

You will need a minimum of 6Mbps to be able to stream Spark Sport; we recommend at least 15Mb/s download speed to take advantage of our highest quality content.

So theoretically my Spark fibre connection should be more than good enough.

I tried watching the second half. It began the same as the first half, with pauses every few seconds.

Until the video stopped altogether and I only got audio.

So instead of watching I am typing this post. Bloody annoyed.

But before starting the post I tried to connect to Spark Sport help chat. I am still getting “Please wait, you are in a queue to speak to an agent.” I don’t know if I will speak to anyone before the second half is over. I have a house to paint.

I want to watch the All Blacks versus South Africa tonight, live. I’m not optimistic, but maybe streaming via peak viewing will be better.

But if Spark can’t provide adequate streaming on demand it will negate the advantage of streaming, and it will be a waste of money.

I often stream Netflix, Youtube, sometimes Parliament TV and other things with few problems, and nothing like the problems I have has streaming the RWC.

So far my experience with Spark Sport has been a dismal failure.